CONVERGE SUPPORT
Search for the most commonly asked questions regarding your Converge Internet.
Technical and Connection Issues
Billing and Payment
- Why is my line disconnected?
- How do I read my bill?
- Where do I inquire about details in my statement of account?
- How can my subscription be reconnected?
- How come my statement of account is not available in get-soa.convergeict.com?
- How do I check my account balance?
- How to pay my Bill?
- How do I get a copy of my statement of account?
Sales and New Application
- I have settled my payment but I’m not sure if it was already posted. Nevertheless, how do I follow-up on my installation?
- What initial payments do I need to settle prior to installation?
- My payment has already been credited, how do I follow-up on my installation?
- How do I know if my area is serviceable by Converge ICT?
- How do I apply for a Converge fiber internet plan?
CONVERGE SUPPORT QUICK LINKS
I WANT TO PAY
Settle your outstanding balance through our various payment portals.
I NEED HELP
Having issues? File a support ticket for your account concerns.
I NEED TO CHANGE SOMETHING
Update your contact information, account details, or subscriptions and add-ons.
I WANT TO FOLLOW UP MY APPLICATION
Check the progress of your Converge internet installation and make a follow-up through the links below.
I WANT TO CHECK MY REFUND STATUS
(For uninstallable applicants only) Check your application fee refund status by visiting this page
-
Check your refund status
-
Having issues with your refund? Send us an email at customercare@convergeict.com
External Payment Links
Pay your Converge Internet bill through any of our online bills payment partners
We also accept credit card payments on gofiber.ph
