Converge Concierge is an all-in-one hospitality solution designed to transform the guest experience with a unified platform that integrates IPTV, internet connectivity, and IoT services. Offering seamless access through a single remote, guests can enjoy live entertainment, games, and an array of convenient features like room service, real-time billing, express check-out, flight updates, and weather information—all at their fingertips. Converge Concierge streamlines hotel services, replacing outdated systems with a modern, efficient solution that elevates customer satisfaction from check-in to check-out.

FREQUENTLY ASKED QUESTIONS
What is Converge ICT's Hospitality Solution?
Converge ICT’s Hospitality Solution is a suite of integrated services designed to enhance guest experiences and streamline hotel operations. It includes high-speed internet, entertainment, IoT-enabled smart controls, and other technology solutions to meet the specific needs of hotels, resorts, and other hospitality establishments.
How does the Hospitality Solution improve guest experiences?
The solution provides seamless, high-speed connectivity and modern in-room entertainment through, IoT integration and allows guests to control room settings (lighting, temperature, etc.) via their TV or mobile devices. The service can also support personalized guest experiences, such as tailored content or hotel service recommendations.
What technology does the Hospitality Solution use?
The solution is powered by Converge ICT’s fiber end-to-end network, which guarantees fast, reliable internet. It also integrates IoT technology, property management systems (PMS), and customizable in-room entertainment platforms to enhance guest experience and operational efficiency.
Can the Hospitality Solution be tailored to the needs of different hotels?
Yes, the solution is fully customizable to meet the specific requirements of hotels of all sizes. The package can be scaled and adjusted for different types of hospitality businesses—from boutique hotels, chain hotels, luxury hotels, and large resorts based on the property’s needs, including bandwidth, content preferences, and branding.
Is the Hospitality Solution secure for guest data?
Absolutely. The solution is equipped with robust security measures, ensuring the protection of guest data in compliance with industry regulations and best practices for privacy and data security.
Does the solution support video conferencing for business guests?
Yes, the Hospitality Solution includes high-speed internet, which supports video conferencing and other business-related activities, making it ideal for hotels catering to business travelers
How does the IoT integration work in the Hospitality Solution?
The IoT integration allows guests to control various room settings such as lighting, temperature, and curtains through a centralized interface, either on the TV screen or via a mobile app. This enhances comfort and convenience for guests, contributing to an elevated experience.
What are the internet connectivity options available with the Hospitality Solution?
We offer high-speed fiber connectivity with guaranteed bandwidth to ensure fast, reliable internet across the entire hotel property. Hotels can choose from a range of connectivity packages based on their size and specific needs.
How does Converge ICT ensure reliable connectivity for hotels?
Our end-to-end fiber network ensures consistent, high-speed connectivity. We also provide proactive monitoring and support to detect and resolve any network issues quickly, minimizing disruptions for guests and staff.
What are the pricing options for Converge ICT’s Hospitality Solution?
Pricing depends on the specific services and scale of the installation. Our team can provide a custom quote based on your hotel’s needs, including internet bandwidth, entertainment services, and IoT integration.
How long does installation take for the Hospitality Solution?
Installation time varies depending on the size of the hotel and the services being implemented. Our team will work with you to plan and execute the installation with minimal disruption to your operations.
What benefits do hotels get from adopting Converge ICT's Hospitality Solution?
By adopting our solution, hotels benefit from enhanced guest satisfaction, streamlined operations, improved energy efficiency (thanks to IoT), and additional revenue streams through value-added services like pay-per-view content. Additionally, the reliability of our fiber network ensures optimal service for both guests and staff.
Can I upgrade or add new services after installation?
Yes, our solution is scalable, allowing hotels to upgrade or add new services as their needs evolve. We work closely with hotel management to ensure the system remains up-to-date and aligned with their goal