FREQUENTLY ASKED QUESTIONS

What is WiFi 6?

Wifi 6 is a fast wireless LAN technology that enables the efficient performance of networked devices in dense conditions.

It is also known as AX Wifi or high-efficiency Wifi. It is the successor of 802.11ac (Wifi 5). Wifi 6 is quite an exciting improvement to the Wifi technology in general. Its principal design is to improve Wifi connectivity in highly dense environments

How is it different from WiFi 5 Modem?

What are the advantages of having a WiFi 6 Modem?

WiFi 6 Modem is the technology choice for the next generation of home networks. It provides the following features:

  • Faster Speed : WiFi 6 Modem supports higher bandwidth
  • Wider Coverage: WiFi6 Modem gives 20%-30% higher coverage than WIFI5 ONU. It supports high-gain omnidirectional antennas, intelligent signal compensation algorithm, and dynamic narrowband technology, able to significantly solve the “long-& short-hand” coverage limitation problem of WiFi5 Modem.
  • Lower Latency : WiFi 6 supports simultaneous communication of multiple users. It can identify invalid users and ignore them. As a result, WiFi 6 reduces latency by 40% compared with WiFi 5
  • More connections : WiFi 6 supports the simultaneous connection of multiple users while WiFi 5 only supports one user. It can connect 4x as many users as WiFi 5
  • Less power  : It reduces Power Consumption by 20%+ . It supports the intelligent hibernation mechanism, saving power consumption by 20% on hibernation status . Helps subscribers significantly reduce their electricity bills

How fast is WiFi 6?

the speed of Wifi 6 is due to the two technologies:

    • MU-MIMO (Multiple-User, Multiple-In, Multiple-Out)
      MU-MIMO allows a router to engage with several devices simultaneously. This refers to the process of forming radio signals into “beams” using several antennas. It permits more data to be sent concurrently, allowing access points to manage several devices simultaneously. Although this was partially included in earlier versions of Wi-Fi, it is now standardized in Wi-Fi 6. With WiFi 6, it can connect to a maximum of eight devices.

 

  • OFDMA (Orthogonal Frequency Division Multiple Access)
    It increases overall network capacity and minimizes congestion and delay, enhancing the technology for time-sensitive industry 4.0 automation and VoIP use cases. It is a system that divides a WiFi spectrum into smaller subchannels to enable simultaneous broadcasts from different users. It also contributes to network efficiency.Enables a single transmission to provide data to many different devices simultaneously.Using Orthogonal Frequency Division Multiple Access notably bolsters many features of WiFi delivery:

    • It makes it more efficient by reducing latency and improving the quality of service in areas with a lot of people and a lot of demand.
    • Further, it can improve the customer experience by providing connected devices like smart TVs, smart speakers, and self-service checkouts with faster wireless internet.

I have an existing WiFi 5 devices, will it be compatible?

WIFI6 Modem is backward compatible which supports Wi-Fi5 terminals. WIFI6 is ready for future.

More and more terminal devices (such as mobile phones) have been upgraded to support Wi-Fi6 ability.

If a subscriber’s home Modem only support Wi-Fi5, the subscriber can only enjoy Wi-Fi5 performance even if the subscriber buys a Wi-Fi6 mobile phone, which restricts the full use of Wi-Fi6 terminals.

However, the Wi-Fi6 Modem is backward compatible with and supports Wi-Fi 5 terminals, which means future-ready. If a Wi-Fi6 Modem is deployed in a subscriber’s home, the subscriber can use both Wi-Fi5 and Wi-Fi6 mobile phones at the same time, or the subscriber does not need to replace the optical modem when purchasing a Wi-Fi6 mobile phone in the future.

Is this new WiFi 6 router given free of charge?

WiFi-6 Subscription

  • Active subscribers with plans ranging from 1500 to 2000 can avail WiFi-6 for a monthly fee of P149.00 for 24-months.
  • Subscribers with plans starting from 2500 and above can enjoy WiFi-6 for FREE.

VISION Set-Top Box:

Customers with subscriptions starting from Plan 2000 and above are entitled to receive a VISION Set-Top Box* with complimentary channels.

XLCSV Plans Exclusive Offer:

Subscribers with XLCSV Plans starting from 3500 and above are entitled to receive both the WiFi-6 Modem and VISION Set-Top Box* for FREE.

*Vision Set-Top Box offer valid only for customers in NCR.

WIFI-6 PROGRAM MECHANICS

I’m an existing Converge FiberX Customer.

ORDER CONFIRMATION 

  • Once the application is approved, the customer will receive an email and SMS confirming the WiFi-6 modem order. The monthly charge is P149.00 (one hundred forty-nine pesos) per month for 24-months.

DELIVERY AND ACTIVATION

  • The delivery of WiFi-6 modems will occur within 3-5 days following the SMS notification. Upon delivery, our trusted courier partner will handle the installation and activation of the WiFi-6 modem.

RECOVERY OF OLD MODEM

  • Following the successful activation of the WiFi-6 device, the old modem must be handed to our courier partner. This is to avoid incurring penalties to the customer’s account.

Eligibility and T&Cs Overview

  • All residential subscribers with active accounts are eligible to avail themselves of the Converge WiFi-6 modem.
  • Subscribers under Plans 1500 and 1599 will be upgraded permanently to 200Mbps and 250Mbps, respectively, upon availing of WiFi-6 modem.
  • Subscribers with approved applications shall be relocked in for 24 months.

Charges

  • The monthly subscription fee of Php149.00 will start once the WiFi-6 modem has been successfully activated and verified by our system.
  • After successful verification, a one-time delivery and activation fee of P500.00 (five hundred pesos) will be billed. This fee includes the cost of recovering the old modem.
  • If customers decline to accept the device during the scheduled delivery, a flat-rate shipping fee of P100.00 will be charged to their account.
  • Failure to return the old modem shall incur penalty charges.
  • All charges will be applied to your bill and will be reflected on your next billing statement.

Device Ownership

The WiFi 6 modem provided through Converge Broadband service for the customer’s subscription remains owned by Converge ICT Solutions, Inc.

About WiFi-6 Next Gen Modem.

The WiFi 6 Next-Gen modem allows customers to experience improved speeds, wider coverage, and better device management. It delivers 3X greater wireless performance in congested settings. It’s a device recommended for customers with high-speed internet plans.